![]() Enhancement requests should be logged via the Splunk Ideas PortalĪll general questions. One or more important features of purchased Splunk software has become unusableĪny other case where a feature of purchased Splunk software is not operating as documentedĪll general questions. Splunk Support will set up and provide a URL for your HTTP Event Collector endpoint. If you are using Splunk Cloud, use the Splunk Support Portal to request that Splunk Connect for Kafka be installed on your deployment. Configured and valid HTTP Event Collector (HEC) tokens. Technicians in the NOC are searching for issues that could impede network speed and availability, while technicians in the SOC are. Splunk platform environment of version 7.1 or later. For P1 cases, please call us on one of our global support numbers found here While the NOC is focused on network performance and availability, a security operations center (SOC) consists of tools and personnel who monitor, detect and analyze an organization’s security health 24/7/365. ![]() OS Ticket must be installed and configured separately.A production installation of purchased Splunk software is completely inaccessible or the majority of its functionality is unusable. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support. ![]() Unlock additional value and discover untapped opportunities in support of your data journey. Splunk Answers Ask Splunk experts questions. Enter the API key generated by OS ticket. Splunk Customer Success is a proactive force that partners with you to help your organization achieve amazing data-driven. Enter IP address of the host in Host field Splunk SearchHead.ģ. If you have an existing case and need to escalate it, call the support line so they can address it immediately. Enter the URL of the server where OS ticket is installed followed by location of OS ticket installation.Ģ. In configuration page of OS Ticket Add-on one needs to input the below details:ġ. Payload details of successful and failed tickets.Successfully created tickets and failed over week.Once you are added to the entitlement, you are clear to proceed with the below. Detailed overview of successful and failed tickets issues contacting your admin or the Splunk team, please email and we will be happy to assist.Count of successfully created tickets and count of failed tickets.OS Ticket Addon for Splunk provides a dashboard which will gives an overview of: Also multiple parameters would be required to create tickets in OS Ticket Platformīelow are the parameters we used for configuring OS Ticket Alert action: +1 415.848.8400 Investors Katie White Office Locations All locations Office Locations Customer Support Sales Office Locations Splunk Inc. ![]() Does anyone know of an API or a way to query our Splunk support portal accounts to pull ticket information Would love to be able to create a dashboard on-prem detailing open tickets, then if possible pull open/close timestamps and overlay that onto a. Email You can email us at '' which will file a default P3 case. In some cases, you may need to open a support ticket to get some things fixed. Hey All, Kind of an off the wall question here. The addon uses API key to communicate with OS Ticket Platform. Support Portal (the best way to file a case) Login into '' and navigate to 'Support & Services' on the top left of the page and then click onto 'Support Portal' on the drop down list 2. OS Ticket Addon for Splunk is an alert action which creates ticket, when an alert is triggered in Splunk.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |